Water Service Disruption Protocols in Happy Valley-Goose Bay:

• Learn about the Town’s response to frozen lines and leaks.
• Find contact information for inquiries.
• Policy document details are available on the relevant page for reference.

Policy for Water Line Breaks and Repairs:

• The Town is not responsible for water line breaks on the owner’s side of the curb stop.
• The Town will investigate issues during normal working hours and inform property owners that repairs are their responsibility.
• For frozen water mains, owners must contact a local plumbing company to thaw the lines. If unsuccessful, the Town will thaw the line at the owner’s expense (conditions apply, contact the Town for details).
• The Town will repair water breaks occurring outside the curb stop.

Response After Regular Hours (8:00 a.m. to 4:00 p.m.):

• The same policy applies. If the issue is on the property owner’s side, they are responsible for repairs. If outside the curb stop, the Town handles repairs.

Responsibility Reminder:

• Citizens requesting water services are responsible for completing work if the issue is on the owner’s side of the curb stop.

After-Hours Contact Information:

• Superintendent of Water & Sewer
  • Phone: 709-896-3824 (during working hours)
  • Phone: 709-896-2212 (after hours)