Town of Happy Valley Goose Bay

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Happy Valley-Goose Bay

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Happy Valley-Goose Bay

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Happy Valley - Goose Bay

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Goose Bay
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Residents › General Complaints Process

Reporting an Issue

In an Emergency please call 911 and visit our Emergency Services page.

The Town of Happy Valley – Goose Bay values your voice. AccessE11 is your tool to engage directly with us, ensuring your concerns are heard and addressed promptly. Report issues, track progress, and stay informed every step of the way.

Transparency matters. AccessE11 keeps you updated on ongoing matters and allows us to share information openly. Targeted communication ensures you receive relevant updates efficiently.

Join us in shaping a more connected community. Explore AccessE11 today and be part of the change you wish to see.

Using the General Complaints Process:

The Town of Happy Valley-Goose Bay would like to remind residents of our General Complaints process, designed to facilitate efficient complaint resolution. We do not consider social media platforms as appropriate channels for filing complaints.

If you have an official complaint, we encourage you to follow these steps:

Telephone: Call us at 709-896-3321 or 709-896-3322 during our regular office hours, from 9:00 am to 4:00 pm, Monday to Friday. When calling, please provide your contact information as we do not accept anonymous complaints. If calling outside these hours, please leave a voicemail with your name, contact number, and the nature of your complaint. For after-hours water and sewer-related issues, please contact us at 709-896-2212

In-Person: Visit the Town Hall during our office hours.

Email: Reach us at pr@townhvgb.com

Municipal Enforcement and Animal Control information can be found here.

Report an Issue Form: Complete the form below.

Report an Issue Form

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Name

Important Information Needed for All Complaints:

To ensure an effective response, please provide the following details, regardless of your chosen method of contact:

  • Your Full Name
  • Civic Address
  • Telephone Number
  • Email Address (if applicable)
  • Nature of Your Complaint

Our Commitment to Your Privacy: 

The Town of Happy Valley-Goose Bay respects your privacy and complies with the Town’s Privacy Policy, which you can review [here]

Please note that social media platforms such as Facebook, Facebook Messenger, Twitter, Instagram, and others are not recognized as official avenues for filing complaints. We value your feedback and are dedicated to addressing your concerns promptly and efficiently.

Using Social Media for Information and Engagement: 

While social media is not suitable for official complaints, it serves as an essential tool for us to provide information, raise awareness about our programs and services, enhance our online presence, and foster collaboration, feedback, and networking within the community. To learn more about our social media practices, you can review the Town of Happy Valley-Goose Bay’s Social Media Policy below.

Social Media Policy

October 17, 2023

in Administration Policies

Social Media Policy Document: Navigating the Digital Landscape Responsibly

Welcome to our Social Media Policy Document, designed to guide residents, staff, and all stakeholders in using social media responsibly within the Happy Valley-Goose Bay community. In today's digital age, social media has become a significant part of our lives, and it's crucial to use these platforms respectfully and responsibly.

More documents

Engagement on Third-Party Platforms: 

We actively share important Town-related news and information on third-party Facebook Groups like “Concerning Happy Valley-Goose Bay.” However, please be aware that we do not moderate these groups and are not responsible for the views and opinions expressed there.

Thank you for your cooperation and understanding. If you have any general complaints, please contact us at 709-896-3321, and we look forward to serving you efficiently.

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